Contact Pittsboro Water Restoration

What should you do before the crew gets to your Pittsboro home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Pittsboro home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Pittsboro date from the 2000s to 2020s, and older plumbing changes what the crew checks first.
• Whether someone will be home to let the crew in.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Pittsboro?

Much of Pittsboro was built in the 2000s to 2020s, so the plumbing is newer and leaks tend to come from appliances and sump pumps. Around Pittsboro, contemporary, Craftsman, Colonial Revival and farmhouse style homes are common. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Homes near White Lick Creek can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Pittsboro?

Homeowners in these parts of Pittsboro use this page:

• Jefferson Park · built mostly in the 2010s, basements are common
• Woodridge Commons · most with basements
• Deer Meadows · most with basements
• Quail Creek Estates · much of it from the 1990s, basements are common
• North Park · built mostly in the 1990s to 2010s, basements are common

If you're just outside Pittsboro, in Chapel Pines, Yellowwood, Woodcreek Crossing, Station Hill, Danville, Woodcreek Reserve, Eagle Trace and Prestwick, this is still the number to call. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Pittsboro want to know first?